Frequently Asked Questions
What is your production time? Almost all of Taylor'd Greek Gear items are made to order. That means we make it from scratch once an order has been placed, and any custom design work has been approved. We do not keep inventory, which means no items can simply be pulled and shipped after you place an order. This helps us keep our offerings low in price, fresh and unique.
Estimated Production time ranges from: 3-5 weeks for Non-Custom & Custom Items....Please Note- For custom items, turnaround time starts from the date the design (custom artwork) proof is approved. Production DOESN'T start when you place your order, it starts at the end of our PRE-ORDER period. We CAN NOT produce just one item. We're a manufacturer that produces goods in bulk which allows us to offer you low pricing.
What is your return policy? Please note that no returns or exchanges will be accepted for customized goods ordered. If mistake is made by Taylor'd Gear Greek, we will replace the item at no charge to the customer. We will be responsible for shipping both ways and item should be in new condition. However, If 30 days have gone by since your purchase we can not offer you an exchange or a replacement.
Can I exchange an Non-Custom item? You can return your unused, unworn, non-custom item(s) to us within 7 days of receipt. After your items are back in our possession, you can either exchange for a different size, or get a store credit for the full amount of your purchase. You are responsible for shipping both ways.
How long does shipping take? DUE TO THE NATIONWIDE PANDEMIC ALL SHIPMENTS HAVE BEEN EXTENDED BY 10 DAYS. First class mail usually takes 2-4 business days no Saturday delivery. Priority mail usually takes 2-3 business days with Saturday delivery.