ALERT: DUE TO THE NATIONWIDE PANDEMIC ALL SHIPMENTS HAVE BEEN EXTENDED BY 10 DAYS. **CURRENT SALE 30% BOGO 3QTR SLEEVE & SHORT SLEEVE SHIRT**NEXT PRE-ORDER DATES 9/14 - 9/23**

FAQs

Frequently Asked Questions

GENERAL QUESTIONS:

What is your production time? Almost all of Taylor'd Greek Gear items are made to order. That means we make it from scratch once an order has been placed, and any custom design work has been approved. We do not keep inventory, which means no items can simply be pulled and shipped after you place an order. This helps us keep our offerings low in price, fresh and unique.

Estimated Production time ranges from:  3-5 weeks for Non-Custom & Custom Items....Please Note- For custom items, turnaround time starts from the date the design (custom artwork) proof is approved. Production DOESN'T start when you place your order, it starts at the end of our PRE-ORDER period. We CAN NOT produce just one item. We're a manufacturer that produces goods in bulk which allows us to offer you low pricing.

What is your return policy? Please note that no returns or exchanges will be accepted for customized goods ordered. If mistake is made by Taylor'd Gear Greek, we will replace the item at no charge to the customer. We will be responsible for shipping both ways and item should be in new condition. However, If 30 days have gone by since your purchase we can not offer you an exchange or a replacement.

Can I exchange an Non-Custom item? You can return your unused, unworn, non-custom item(s) to us within 7 days of receipt. After your items are back in our possession, you can either exchange for a different size, or get a store credit for the full amount of your purchase. You are responsible for shipping both ways.

How long does shipping take?  DUE TO THE NATIONWIDE PANDEMIC ALL SHIPMENTS HAVE BEEN EXTENDED BY 10 DAYS. First class mail usually takes 2-4 business days no Saturday delivery. Priority mail usually takes 2-3 business days with Saturday delivery. 

Do you Ship to PO Boxes? Yes we deliver to PO Boxes. International and APO orders may take longer.

Will I receive a confirmation email once item ships? Yes, you will receive an email with tracking information with the United States Postal Service.

What are your business hours? Our hours are Monday – Friday  9AM – 5PM.

 

CUSTOM ARTWORK QUESTIONS: 

What is Vectoring and the Cost?

Whenever new artwork is added to our system, the artwork must be in a certain format. Vectorizing is a process were the images are scalable meaning they don't lose resolution if you increase or decrease their size.   

Vectoring requires a one-time setup fee of $50, but once the design is in our system, it never has to be vector again and you can order future items with that design at normal cost. The vector fee does not include the price of the garment itself.

Vector Fee Non-Refundable:  Since vectoring is a service that we pay our artists to perform for you, we do not allow refund on vectoring. We will tweak your design until you are happy with it, but if you want an entirely different design, you will have to pay a separate vectoring fee.

Mock-up Approval for Custom Artwork:

Taylor'd Greek Gear provides a full color mock-up for each order as well as for any change(s) made to an order via email.  As the customer, you are 100% responsible for the accuracy of your layout. Please review all mock-up carefully before approving. Double check garment size, spelling, and color because your order will be created based on the final proof that you approve.

Also note that the colors you see on your screen may differ from the actual color of the garments and materials in real life. This is a normal occurrence and does not constitute a manufacturing error.

Making changes after your custom order is approved and in production: Once we have received your final approval of the proof via email, NO changes are allowed to the artwork, design, clothing size, spelling or turnaround time. 

What if my Custom Item doesn't fit? As the customer, you are 100% responsible for choosing the correct size. Since all merchandise is made to order, we cannot accept returns or exchanges if you choose the wrong size. Please review our sizing charts and/or sizing measurements when selecting your size. Please do not base sizing on what you've purchased from other vendors/suppliers/stores etc. Again ALL of our products are cut & sewn.

If you are debating between two sizes, we suggest that you go with the larger size. You can always take the garment to a local alterations shop and have them remove material to make it fit you perfectly.

 

 

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